How do I reset my password?
Go to the login page and click "Forgot Password". Enter your email address and follow the instructions in the reset email. Alternatively, if you're logged in, go to Profile > Account > Change Password.
Can I connect with multiple health professionals?
Yes! You can connect with as many health professionals as you need. This is useful if you work with both a personal trainer and a dietitian, for example. Each professional can see your data and assign programs.
Are my private journal entries visible to my coach?
No. Private journal entries are only visible to you. Only entries marked as "Shared" can be seen by your connected health professionals.
How does Jesse AI know about my situation?
Jesse has access to your profile information, including your goals, injuries, active programs, recent workouts, and shared journal entries. This allows it to provide personalised advice. It does not have access to private journal entries.
Can I use Kinecta without a health professional?
Yes! While Kinecta is designed for professional-client relationships, you can use it independently to track your progress, log workouts and meals, set goals, and chat with Jesse AI.
How do I switch between metric and imperial units?
Go to Profile > Settings and change the Measurement System setting. Your preference will apply to all weight and measurement displays throughout the app.
What happens if I remove a coach?
When you remove a coach, they can no longer see your data or assign programs to you. Any programs they previously assigned will remain active until completed or removed. Your historical data remains intact.
Is my health data secure?
Yes. Kinecta uses industry-standard encryption for all data. Your information is stored securely and only accessible to you and your connected health professionals. See our Privacy Policy for details.
Can I export my data?
Yes. You can view all your data through the app. Shopping lists can be printed. Contact support if you need a full data export.
How do I delete my account?
Contact our support team at support@kinecta.io to request account deletion. We'll process your request in accordance with our data retention policies.